Service and Support
A program is only as good as the service
it provides the customer. Furthermore, the service is only as good as the
people who are responsible for executing it on our customers’ behalf. Our
dedication to superior customer service has been proven time and time again.
We are staffed with turf experts at every level of our business. Prime Turf
has consistently exceeded our customer’s expectations for critical
elements of service such as:
-
Safe, Efficient Delivery
- Equipment Installation and Service
- Continuing Care Programs
- Service Contracts
- Start Up And Winterization Programs
- Special On-Site Performance Monitoring Programs
- Rapid Response To Trouble Shooting Calls
- Water & Soil Testing
Equipment Installation and Start up
– Prime Turf customers enjoy a full installation commitment covering
all our chemical feed and monitoring systems. We install the systems
complete along with any / all related equipment purchased from Prime Turf.
During start up, our customers receive a comprehensive training on the
equipment design and functionality along with a general program summary and
full documentation. Our attention to detail assures a smooth program
implementation and trouble free operation.
 Delivery - Our unique chemistries are delivered in state-of-the
art, custom-built tanker trucks. We provide our own certified delivery
specialist. They are instructed on proper chemical handing techniques and
safety considerations to ensure efficient and safe chemical transfer.
Water / Soil Testing – We provide,
no obligation, complete water analysis. Third party, independent
experts at Brookside laboratories develop a comprehensive assessment of
the irrigation water which becomes the foundation of the database used
to design and monitor the performance of our treatment programs.
System Audits – A complete review
of your goals, existing conditions and the current state irrigation
treatment is summarized in a series of formal recommendations / proposals
designed to optimize your overall objectives related to turf quality.
Year-end performance reviews are conducted after each season.
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